FAQ

  • I have an item that I want. How do I order?

    If you are looking to purchase one of our items online you can go to our website daisous.com. We have convenient ways of searching for the item you are looking for. We have a search bar located at the very top. The item can be found by using a description of the item or you can also enter the barcode number.

    Once you select the item you wish to purchase you can select the number of pcs. Keep in mind that a minimum of 10 items. You can then go to the shopping bag icon that will take you to your cart. The cart will list all the items that have been selected. You will be asked to input shipping and billing address to complete the order. At the end you will receive a confirmation number.

    Regular orders ship within 48 hours after payment has been processed; however, some orders may take up to 10 business days to ship. You can track your order online using the UPS website.

  • I purchased the wrong item. Can I return it?

    Unfortunately, we have a no return or exchange policy. All sales are final. In the event that you purchase at item and have changed your mind you will not be able to return it. We only allow returns for items that have arrived defective or damaged.

  • The item was defective. Can I return or exchange it?

    In the event that you have received a defective or damaged product you can file a claim. Items that are claimed within 7 days will be accepted. You will be asked to contact customer support through an email at

    daisogardenaec@daiso-usa.com

    You will have to include your order number and a picture of the damaged product. You will not be asked to return the defective item. The refund will be issued back to you through you credit card or PayPal account.

  • Can I get a discount by purchasing in bulk?

    We unfortunately do not offer discounts for anyone wishing to order in bulk. We do provide a website that offers bulk orders for wholesalers. Our daisojapan.com website offers services for anyone wishing to order in bulk.

  • Do you offer services such a personalization on your products?

    We do not offer such services we hope that in the future we may be able to do so. As of now we do not offer personalization services for our products.

  • Is it okay to put the products on my blog?

    Any pictures taken of purchased products by customers may be used in any way they would like. Customers may not use any images presented on our website. Images presented on our websites are protected and cannot be used outside our website.

  • I received different image from pictures on WEB

    Please keep in mind that images versus actual products may vary. Product images are for illustrative purposes only and may differ from the actual product. If you are purchasing from an assorted product you may only receive one of the items shown.