DAISO TERMS AND CONDITIONS

EMAIL PURCHASES

Effective 3-1-23

 

These Terms and Conditions – Email Purchases (“Terms”) apply to all purchases made from DAISO California LLC (“DAISO,” “we,” “us,” or “our”) conducted using electronic mail.  By ordering DAISO products by email you agree to be bound by these Terms.  We post an Effective Date on these Terms.  We reserve the right to amend these Terms from time to time and will include an updated Effective Date on the updated Terms; the Terms in effect at the time we receive your emailed order will apply to your purchase.

Placing an Email Order

You may place an email order at any time simply by including the product name and number, price, quantity and color or size selection (where available) in an email message to us at support@daiso-usa.com.  We do not accept orders for shipping to Alaska or Hawaii, only to the contiguous 48 US states. You must also include your full name, postal address (house number, apartment number, street, city, state and ZIP Code - no P.O. Boxes), and telephone number. 

We will respond to your email with an invoice that confirms the items purchased, prices, sales or use tax, any shipping and handling charges and a link to a secure email for you to securely transfer to us your PayPal account information or your credit card number along with the expiration date and CVV code of the card, the name of the cardholder as it appears on the card and the billing address. Once we receive your payment information we will process your order and notify you when it is available for shipping to you. By placing your order your authorize us to charge your credit card or your PayPal account for the total order amount. We will charge the total order amount to your credit card before we ship your order.

Available Products

Products described or depicted on our website www.daisous.com are generally available for purchase through an email order for the price listed. Not all products may be available at all times. We reserve the right to limit the quantity of any particular product in our sole discretion. If your order includes products that are not currently available, or are not available in the quantity that you order, we will notify you promptly and deduct the cost of unavailable products from your order total price.

If (a) 2 or more different items are shown in one picture, or (b) “assorted” is written in the item name or description, the item's color, design, and/or size will ship only as an assortment, and may have varying quantities of each variation. Some assorted merchandise may not include all colors or designs shown. Requests for specific variation(s) of assortments cannot be fulfilled.

 

 

Prices

Prices are subject to change. In the event of a pricing error on the website we reserve the right to refuse your order of that product at the mistaken price.  In that case we will notify you of the error and will deduct that product from your order and deduct the cost from your order total.

Product Description; Errors

We provide product descriptions on our website and strive to provide accurate information, but errors may occur.  Therefore, we do not guarantee the correctness, availability, usefulness, reliability, validity, accuracy, completeness, timeliness, correct sequencing, or suitability of the product descriptions on the website, and we shall not be liable for any errors or deficiencies in any product descriptions on the website, or for any action or inaction taken by you in reliance thereon.

Government Fees and Taxes

All governmental fees and taxes well be added to your order total.  This includes sales taxes in the amount applicable to the delivery address for your order.  If you are exempt from collecting sales taxes please provide us with a completed tax exempt form or resale certificate; once we have verified the documents we will deduct the sales tax.

Shipping

Orders are shipped through UPS or LTL/FTL tracking company depending on the size of order within the 48 contiguous United States only. We do not ship to Alaska or Hawaii; orders received from these states will be cancelled. UPS does not service P.O. Box or APO/FPO addresses. We are currently not offering services to U.S. Territories and international countries. We begin processing your order after we process your payment. We try to begin processing your order within two business days after we receive the order, but warehouse delays may extend this time. 

The cost of shipping depends on the size of your order.  We pass along to you the amount that UPS and LTL/FTL tracking company charges us for shipping your order.

Returns

All sales are final. No returns accepted.  See below for defective or damaged merchandise.

Defective and Damaged Merchandise

If the merchandise delivered to you is defective or damaged, please contact our Customer Service via e-mail support@daiso-usa.com immediately.  Please include your name, shipping address, telephone number, invoice number, the name of the product and a picture of the damaged merchandise. If it was damaged in shipping please also include a picture of the damaged shipping container.  You must submit a request within seven (7) days after receiving your package(s).  After the review of your report, we will contact you and refund the amount of proven defective or damaged merchandise to the credit card or Paypal account charged for your original order.  We will let you know if we require you to return the defective or damaged merchandise. 

If you have any questions, please contact Customer Service for more information by sending an e-mail to support@daiso-usa.com

Incorrect Merchandise

If the merchandise delivered to you is incorrect, please contact our Customer Service via e-mail support@daiso-usa.com immediately.  You must submit a request within seven (7) days after receiving your package(s).  Please include your name, shipping address, telephone number, invoice number, and a picture of the incorrect product you received. 

After the review of your request, we will contact you about shipping the correct merchandise and e-mail you a UPS return label to return incorrect merchandise.  We cannot ship the correct merchandise until we receive the incorrect merchandise back from you.  If your original product is no longer available we will issue a credit to the PayPal account or credit card used for your original purchase.

Abusive Communications Are Prohibited

Harassment in any manner or form via e-mail, chat, phone, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Daiso California LLC or other licensed employee, host, or representative, as well as other members or visitors throughout the ordering process is prohibited. You may not upload to, distribute, or otherwise publish our ordering process in any context which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content or solicit others to join or become members of any other commercial online service or other organization while communicating with Daiso California LLC about your order.

Indemnification

You agree to indemnify, defend, and hold harmless Daiso California LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your purchases (including negligent or wrongful conduct) by you or any other person helping with this ordering process.

No Warranties

The email ordering process and the materials and products are provided on an "as is" and “as available” basis and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Daiso California LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Daiso California LLC does not represent or warrant that the ordering process will be uninterrupted or error-free, or that the defects will be corrected.  some states may not allow the exclusion of implied warranties, so some or all of these disclaimers may not apply to you

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES (OTHER THAN INJURY TO THE PERSON) DAISO CALIFORNIA LLC BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE LOSS, DAMAGE OR EXPENSE based on or ARISING FROM THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY INCLUDING WITHOUT LIMITATION ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, DEFICIENCIES, OR OTHER INACCURACIES IN THE PRODUCT DESCRIPTION ON THE WEBSITE OR IN THE EMAIL ORDERING PROCESS OR ANY UNAUTHORIZED ACCESS TO, OR USE, DISCLOSURE OR ALTERATION OF, YOUR TRANSMISSIONS OF DATA INCLUDING, WITHOUT LIMITATION, YOUR PERSONAL INFORMATION OR PAYMENT CARD INFORMATION, EVEN IF WE OR ONE OF OUR REPRESENTATIVES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING THE FOREGOING, COMPANY’S TOTAL LIABILITY TO YOU (EXCLUDING ANY LIABILITY FOR INJURY TO THE PERSON IN THE CASE OF CONSUMER GOODS), WHETHER UNDER CONTRACT, WARRANTY, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENT, BUT EXCLUDING GROSSLY NEGLIGENT, RECKLESS AND INTENTIONAL ACTS OF COMPANY), PRODUCT LIABILITY, STRICT LIABILITY OR ANY OTHER THEORY, ARISING FROM THESE TERMS OR YOUR ACCESS TO AND/OR USE OF THE SITES FOR ANY REASON WHATSOEVER SHALL BE LIMITED IN THE AGGREGATE TO THE TOTAL OF ALL PAYMENTS YOU HAVE MADE TO US (IF ANY) DURING THE THREE-MONTH PERIOD PRECEDING THE DATE OF SUCH CLAIM. IF YOU ARE DISSATISFIED WITH THE EMAIL ORDERING PROCESS OR OUR WEBSITE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE AND THE EMAIL ORDERING PROCESS.

Notice

Daiso California LLC may deliver notice to you by means of e-mail, phone, or by other reliable method to the address you have provided to Daiso California LLC.

Governing Law and Jurisdiction; Time to Bring Action

Your use, ordering and purchase of products pursuant to these terms and conditions shall be governed in all respects by the laws of the state of California, U.S.A. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to our email ordering process (including but not limited to the purchase of Daiso California LLC products) shall be in the state or federal courts located in San Mateo County California.

Any cause of action or claim you may have with respect to the ordering process (including but not limited to the purchase of Daiso California LLC products) must be commenced within one (1) year after the claim or cause of action arises.

Jury Trial and Class Action Waiver

To the fullest extent provided by applicable law you and we each expressly agree to waive THE RIGHT TO A JURY TRIAL and THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS action OR REPRESENTATIVE CLAIM.

California Prop 65 Warning

California's Proposition 65 (Prop 65) entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We care about our consumers' safety and hope the information below helps with your buying decision.

WARNING: Products may expose you to chemicals including Lead and Diethy Hexyl Phthalate(DEHP), which are known to the State of California to cause cancer and birth defects or other reproductive harm, and Bisphenol A (BPA), Dibutyl Phthalate(DBP), Benzyl Butyl Phthalate(BBP) and Diisodecyl Phthalate(DIDP), which are known to the State of California to cause birth defects or other reproductive harm, and Formaldehyde and Diisononyl Phthalate(DINP), which are known to the State of California to cause cancer. For more information, go to www.P65Warnings.ca.gov

Miscellaneous

Daiso California LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Daiso California LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Contacting Us

Please contact us at support@daiso-usa.com for any questions and concerns.  You may write to us at DAISO California LLC, 16400 Trojan Way, La Mirada, CA 90638 [833-324-7632.

California residents: For your reference, the Complaint Assistance Unit of the Division of the Consumer Services of The Department of Consumer Affairs may be contacted in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (916) 445-1254 or (800) 952-5210.

 

Please contact us at support@daiso-usa.com for any questions and concerns.

PLEASE REVIEW AND EMAIL US AT support@daiso-usa.com TO VERIFY THAT YOU HAVE READ AND ACCEPT OUR TERMS AND CONDITIONS