FAQ (11/27/2023) Original before website shut down

  • I have an item that I want. How do I order?

    If you are looking to purchase one of our items online you can go to our website daisous.com. We have convenient ways of searching for the item you are looking for. We have a search bar located at the very top. The item can be found by using a description of the item or you can also enter the barcode number.

    Once you select the item you wish to purchase you can select the number of pcs. Keep in mind that a minimum of 10 items. You can then go to the shopping bag icon that will take you to your cart. The cart will list all the items that have been selected. You will be asked to input shipping and billing address to complete the order. At the end you will receive a confirmation number.

    Orders begin processing 2 business days after they are placed, however due to inventory changing daily, some orders may take 10 business days to ship. *please note that due to warehouse delays there is currently an extended lead time that may exceed 10 business days*

  • I purchased the wrong item. Can I return it?

    Unfortunately, we have a no return or exchange policy. All sales are final. In the event that you purchase at item and have changed your mind you will not be able to return it. We only allow returns for items that have arrived defective or damaged.

  • The item was defective. Can I return or exchange it?

    In the event that you have received a defective or damaged product please notify us as soon as the damage is discovered. Items that are claimed within 7 days will be accepted. You will be asked to contact customer support through an email at


    You will have to include your order number and a picture of the damaged product. You will not be asked to return the defective item. The refund will be issued back to you through you credit card or PayPal account.

  • Can I get a discount by purchasing in bulk?

    We unfortunately do not offer discounts for anyone wishing to order in bulk at daisous.com. For Bulk orders over $1000 please email support@daiso-usa.com

  • Why was my item refunded if the website said that it was in stock?

    Due to high demand in our products, our inventory is changing daily. If an item(s) is not available in our warehouse, we may refund missing items in order to get the remainder of the package shipped as soon as possible.

  • Is it okay to put the products on my blog?

    Any pictures taken of purchased products by customers may be used in any way they would like. Customers may not use any images presented on our website. Images presented on our websites are protected and cannot be used outside our website.

  • I received different image from pictures on WEB

    Please keep in mind that images versus actual products may vary. Product images are for illustrative purposes only and may differ from the actual product. If you are purchasing from an assorted product you may only receive one of the items shown.

  • Why does this product have a CP65 sticker

    Even though our products are imported, we operate from California, in doing so our products have to meet the states policy requirements. To learn more www.P65Warnings.ca.gov